Frequently Asked Questions

What does the service include?

A general cleaning will include wiping down surfaces in all rooms including bedrooms, living areas, bathrooms and the kitchen. This includes but is not limited to, dusting reachable surfaces, sanitizing bathrooms, wiping outsides of kitchen appliances, counter tops and sink, vacuuming and mopping, as well as throwing away any perishables, taking out trash, changing bed linens and tidying up for your guests. For a comprehensive task list, please scroll down to view.

Pricing

Studio / 1 Bathroom - $75
1 Bedroom / 1 Bathroom - $85
2 Bedroom / 1 Bathroom - $120
2 Bedroom / 2 Bathroom - $140
2 Bedroom / 3 Bathroom - $160
3 Bedroom / 1 Bathroom - $185
3 Bedroom / 2 Bathroom - $205
3 Bedroom / 3 Bathroom - $225

What are the costs for additional services?

Laundry:
We’re happy to wash bed linens and towels upon request, as long as it can be completed within the cleaning appointment time. The washer/dryer must be located in your listing. We aren't able to do laundry off-site. We do not do personal clothing items, just towels and bed linens. You will simply need to provide the laundry detergent, and/or coins for coin operated laundry. The laundry rate for studio/1 bedroom homes is $10 per cleaning without duvet covers, or $20 per cleaning including duvet covers. The laundry rate for 2+ bedroom homes is $20 per cleaning without duvet covers, or $40 per cleaning including duvet covers. If it's not possible to complete the washing/drying of all linens within the cleaning appointment time, we will reach out to you to request additional time and proceed accordingly with the rate of $20 (per each ½ hour). This fee would be invoiced separately via PayPal and emailed to you. 

Extra Time:
If our cleaners encounter the need for deeper cleaning due to condition upon a guest’s departure, we will reach out to you to request additional time and proceed accordingly with the rate of $20 (per each ½ hour). This fee would be invoiced separately via PayPal and emailed to you. 

Deep Cleaning:
If deep cleaning is requested, we will add $20 per ½ hour as needed. We will always do our best to alert the client if we encounter a home that may require more time in order to do a great job.

How can I customize my service?

We are passionate about providing a custom-tailored experience for each client. Simply let us know of any specifics when setting up your service through our online booking portal. Capturing your vision ensures that everything will look just the way you wanted.

Do I have to be present to let the cleaner in?

Nope! Only if you want. Most clients prefer to either store their key in a secured lockbox on the property, which we are happy to provide free of charge, or give us a key that we keep and bring with us each time. And, because you'll have the opportunity to share any information about what you want at the time of booking, our cleaner will come prepared and know just what to do.

What cleaning products do you use?

We use earth friendly, non-toxic cleaning products. We also carry several more heavy duty cleansers for the occasional deeper cleaning. We come with all the necessary tools and supplies to get the job done right. Upon request, and within reason, we’re happy to use your products. Just let us know at the time of booking, including where the products are kept, and any special instructions.

How do you screen and train your employees?

In a word: thoroughly! We hire slowly and carefully to select only the best applicants. Our rigorous vetting process includes nationwide background checks. Our intensive 125 hour training program ensures that every team member is a pro. Each cleaner also receives specialized Hospitality Training in order to serve our vacation rental and Airbnb clients.

Is your company covered by insurance?

Yes! We are bonded and insured, and have been a licensed business since 1987. Your security and peace of mind are always our highest priority.

How do I pay for service?

All cleaning bookings must be made directly through our secure site. Our system accepts all major credit/debit cards and PayPal. 

What's the cancellation policy?

We require 48 hours notice to cancel or reschedule your cleaning appointment. If less notice is given, or we are locked out or turned away during the scheduled appointment time, there will be a $25 fee. This helps to reimburse the cleaner for lost wages. Thank you for your understanding!

What neighborhoods do you serve?

We currently service all Seattle zip codes.

Are your services available on holidays?

We do not provide cleaning on holidays observed by our company. They are: New Year’s Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.  

Standard Cleaning Tasks

Kitchen:

  • Clean exteriors of large appliances
  • Spot clean inside fridge and freezer
  • Throw out any perishable foods
  • Clean cabinet fronts
  • Clean counter tops
  • Clean underneath and behind counter top items
  • Clean inside and outside of microwave
  • Scrub sink area
  • Wash dishes
  • Remove cobwebs
  • Dust shelving, knick knacks, mirrors and picture frames
  • Dust window sills, moldings and baseboards
  • Quick wipe down of counter top items
  • Vacuum & mop flooring
  • Tidy overall room appearance
  • Take out trash, recycling, compost and replace bags

Bathrooms:

  • Clean sink, counter, cabinet face and mirror
  • Scour shower/tub walls, floor and fixtures
  • Scour all visible interior and exterior parts of toilets
  • Remove cobwebs
  • Dust shelving, knick knacks, mirrors and picture frames
  • Dust window sills, moldings and baseboards
  • Vacuum & mop flooring including behind toilet
  • Tidy overall room appearance
  • Check toiletries
  • Take out trash, recycling, compost and replace bags

Living Areas/Bedrooms:

  • Remove cobwebs
  • Dust shelving, knick knacks, mirrors and picture frames
  • Dust furniture
  • Dust window sills, moldings and baseboards
  • Clean light switch covers
  • Vacuum out any exposed window tracks
  • Vacuum furniture as needed
  • Vacuum floors and carpeting
  • Mop hard floors 
  • Change bed linens and make beds
  • Tidy overall room appearance
  • Lightly water any plants
  • Take out trash, recycling, compost and replace bags

*Washing bed/towel linens can be added upon request.
*Oven cleaning can be added upon request.